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General

  • Where can I find my serial number?

Assembly/Fit

  • How do I adjust my disc brakes?
  • What PSI do I need in my tires?
  • My front fender won’t reach or doesn’t fit properly. What should I do?
  • Does my bike need to be adjusted when it arrives?
  • What type of batteries does the headlight take? (Valen Rev)
  • Can I remove the battery from my ebike?

Accessorize

  • Do you sell accessories for your ebikes?

Safety

  • Can I stand up on my ebike's rear pegs?
  • Can my friend ride on the rear rack while I'm pedaling?

Care & Maintenance

  • How should I store my ebike/battery long-term?
  • How do I wash my ebike?
  • Can I ride in the rain?
  • Do your ebikes require maintenance?
  • How do I ensure that the battery on my bike does not get stolen?

Troubleshooting

  • How do I adjust the pedal assist on the Jax, Valen, or Koa?
  • My tires are flat and won't hold air.
  • What does error 21 mean? How do I fix it?
  • What does error 22 mean? How do I fix it?
  • What does error 23 mean? How do I fix it?
  • What does error 24 mean? How do I fix it?
  • What does error 25 mean? How do I fix it?
  • What does error 30 mean? How do I fix it?
  • My ebike won't turn on, what do I do??

Warranty

  • Do you sell replacement parts?
  • Bike arrived with bent fenders, can I get a replacement?

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